TERMS & CONDITIONS
I. TECHNICAL INFORMATION
- Internet Use -
You are reminded that privacy of correspondence is not guaranteed on the Internet and that each Internet user should take all appropriate measures to protect his or her own data and/or software from contamination of viruses circulating on the Internet.
II. PERSONAL DATA
All of your account information is only ever used in respect to your commercial relationship with www.revelecontactwear.com. This information is never shared with third parties or sold. Pursuant to Law No. 7817 of 6 January 1978 relative to digital information, files and freedoms, this website has been declared to the CNIL (Commission Nationale Informatique et Libertés) under N° 2110856
III. THE COMPANY
LADY CRUNCH SAS, registered in France - SIREN 811 474 873
SHARE CAPITAL: 25 954,50 euros
VAT NUMBER: FR14 811 474 873
ADDRESS: 67 avenue de Suffren, 75007 Paris
TERMS AND CONDITIONS
1. SUBJECT OF CONTRACT
These general conditions of sale define the rights and obligations of LADY CRUNCH and of the Customer in regards to the products presented by LADY CRUNCH on its website www.revelecontactwear.com (hereinafter referred to as "the Site"). They apply exclusively between the company LADY CRUNCH, 67 avenue de Suffren, 75007 Paris, Siret: 811 474 873 00015 (hereinafter referred to as "the Company") and any physical human consumer visiting or making a purchase via the website itself (hereinafter referred to as "the Customer").
On the Site, LADY CRUNCH allows the customer to order online products from the brand RÉVÈLE hereinafter referred to as "the Product(s)") according to the present terms and conditions.
Any order placed via the site therefore entails the unconditional acceptance by the Customer of these conditions. The company reserves the right to modify the current general conditions at any time without notice; the applicable conditions are those in effect on the date of the order by the Customer.
2. PRODUCTS AND COMPLIANCE
2.1.The products on sale are presented on the website of LADY CRUNCH and accompanied by a description.
2.2. All features, content, products and prices of products described or depicted on our Site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however the company does not incur any liability for error or omission on these descriptions.
LADY CRUNCH doesn’t claim to diagnose or treat any disease or other health problems.
3. CLIENT'S OBLIGATIONS
3.1. The Customer declares to be at least 18 years of age and to have the legal capacity or hold parental permission allowing themselves to place an order on the Site.
3.2. The Customer undertakes to provide the Company elements of real and necessary information for the performance of the intended service of the present conditions as requested online and relevant to their situation, including a valid first name, last name, address, phone and email address.
The Customer is responsible for any consequences deriving from any false or inaccurate information transmitted in which the return might be unlawful.
3.3. Once the order has been placed, the Company addresses an email to the Customer confirming it. It informs of the sending of the Products.
3.4. The Customer may modify their personal information under the "My Account" section.
4.1. All orders will be confirmed after acceptance of payment.
4.2. The Company reserves the right to cancel or refuse an order in case of dispute with the Customer on a previous order.
4.3. The Company can accept orders within the limits of available stocks. It informs the Customer of the availability of products sold on the Site at the time of order confirmation.
If, despite the vigilance of the Company, products are unavailable, the Company will inform the Customer by e-mail as soon as possible. The Customer may then cancel the order and refund, if applicable, the amounts already paid.
The permanent or temporary unavailability does not in any way engage the responsibility of the Company nor does it imply any right to compensation or damages in favour of the Client.
5.1. The prices are displayed on the Site in the description of the Products, The Customer can look at prices in 3 different currencies : euro €, USD $ or GPB £. Converted prices are only displayed to inform the Customer on the price of the product in the currency in which the Customer is interested. The payment is only available in Euro.
The Product prices displayed on the Site in Euro are inclusive of French tax charges (French VAT and any taxes eventually applicable) for France and other member of the European Union, excluding shipping costs, order processing costs and packaging costs. For
For Switzerland, countries outside of the European Union, or DOM-TOM, the prices displayed in Euro are not inclusive of Value-Added Tax (VAT) and are not including shipping costs.
Other taxes, custom duties may incur and shall be borne by the Client. The Company is not obliged to supply the amount of these taxes.
The shipping costs, order processing costs and packaging costs will be included in the basket of the Customer, before final confirmation of the order.
If your local currency is not Euro, your bank will apply the exchange rate applicable at the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.
Prices can be modified at any time without notice and especially in the event of change of tax or economic data. The items will be billed based on rates in effect at the time of registration of the order.
Products are shipped with the delivery form to the shipping address provided by the Customer when ordering. The delivery cannot be made to hotels or PO boxes. The delivery times indicated on the site are target dates, corresponding to the average processing time and delivery. So that these deadlines are respected, the Customer must ensure that you have provided complete and accurate information concerning the delivery address (such as including: street number, building, stairs, access codes, names and/or interphone numbers, etc.).
The Company cannot be held responsible for consequences due to delayed delivery.
In case of damaged delivery (already open, missing products...), the Customer shall notify the carrier and the Company, by any means, under all reserve within 2 days of receipt of the product.
Full payment must be made when placing an order. At no time may payments be considered as a deposit or instalments. Customers can pay their order by credit card (Visa, Eurocard/MasterCard, American Express), via PayPal, by bank wire
For all transactions, the Customer will indicate the number on the front of the card, the expiration date of the card and the security code on the back of the card (last three digits).
The communication by the Customer of his or her credit card number is authorization for the Company to debit its account by the amount of the order.
No sending of cash on delivery will be accepted, whatever the reason.
The Company retains ownership of the item until full payment by the Customer has been made. Purchases are made in a secure manner.
Payment solutions adopted by the Company are 100% secure. The secure platform proposed on the online store is STRIPE. STRIPE platform complies with regulations concerning credit cards remote and online payments. For payments by a banking card (credit card, visa and e-carte bleu), all the information that Customers communicate with the Company are strictly protected and guarantee the accuracy and security of each transaction.
8. RETURNS OF PRODUCTS
RIGHT OF RETRACTION
Within fourteen (14) days from receipt of the order, the Customer may request the Company to return the product(s).
To do this, the Customer must first request a return or exchange e-mail.
If the return request is validated by the Company, and that the Customer had paid fees of shipments during the initial delivery, the Company will send a pre-paid and pre-filled label for the shipping and handling charges to be borne by The Company (for Metropolitan France), or refund the advanced shipping costs (for foreign countries).
However, if the Customer had received free delivery for the initial delivery, the shipping fee to return items are to be taken charge of by the Customer.
The return is at the risk of the Customer. The Product must be returned within 14 days from the day on which he has notified his decision to cancel the order, in its original packaging, in its original condition, new, unworn, unwashed, accompanied by the return notice, to the following address:
Chez Travaux Lib
53 boulevard de Strasbourg
If the item is not returned by the Customer within one week after receipt of the postage label, the return is considered canceled and the Customer must keep the product.
The returned Product will be refunded within a maximum of fifteen (15) days of its receipt by the Company by a credit of the amount to be reimbursed to the bank account of the Customer.
The return costs are to be borne by the customer unless the Company delivered a damaged or different item from the item ordered, or if the Customer had not benefited from free delivery at the initial delivery.
Upon non-compliance by the Customer of these conditions, notably of the conditions of return, the Company will not proceed with the refund for the Products concerned.
9. GUARANTEES AND RESPONSIBILITY
The Company only has, for all stages of access to the site, the ordering process for the shipping of the package or subsequent services, an obligation of means. The responsibility of the Company cannot be engaged for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or presence of computer viruses or any other incident of force majeure, according to law and jurisprudence.
10. INTELLECTUAL PROPERTY
In no case the customer is allowed to download or modify all or part of the Site and its contents (listed products, descriptions, images, videos ...).
This Site or any portion of this Site shall in no case be reproduced, copied, sold or exploited for commercial purposes without the express written permission of the Company
In general, all copyrights, trademarks (Révèle, Révèle Contactwear, Revelia) and other distinctive signs and property rights or intellectual property appearing on the Site, will remain the full property of LADY CRUNCH.
The Customer is therefore obliged to respect intellectual property rights and will not in any way use the trademarks appearing on the Site and on the Products in any eventuality, or deposit a trademark that would prejudice the rights of the owner, unless otherwise stated by contract.
It is the same for any other right of intellectual property.
11. GUARANTEES AND RESPONSIBILITY
The Company agrees to only use the confidential information of its Customers in the case of operation of its website.
In order to effectuate the successful processing of an order, the nominative data collected will be subject to a data processing, of which the Customer acknowledges having knowledge.
As such, the information may be disclosed to the technical providers of the Company.
Moreover, the Company is able to apply technical means in order to obtain non-personal information about users in order to improve the functionality of the site, for example by plotting the number of visitors to certain pages.
According to the law of 6 January 1978 amended by the Act of 6 August 2004, the Customer has a right to access and correct personal data in the files of the Company. All requests must be sent by email to: email@example.com or by mail to the following address: LADY CRUNCH, 67 avenue de Suffren, 75007 Paris.
This computer processing has been declared to the Commission Nationale Informatique et Libertés (CNIL) that issued the receipt No. 2110856
12. FORCE MAJEURE
In the event of a force majeure event, the party concerned shall notify the other within fifteen (15) days from the occurrence of the event by registered letter with acknowledgment of receipt.
Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the course of jurisprudence and French courts, total or partial strikes, lockouts, riots, boycotts or other actions in industrial or disputes commercial, civil disturbance, insurrection, war, bad weather, epidemics, blockage of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal changes or regulatory forms of marketing, computer failure, telecommunications blocking, including wired and wireless telecommunications networks, and other cases independent of the will of the parties preventing normal execution of the contractual relationship.
All obligations of the parties shall be suspended for the duration of the force majeure event, without compensation.
If the force majeure event continues for more than three (3) months, the contract concerned shall be terminated automatically without indemnity to one or other of the parties.
13. GENERAL PROVISIONS
13.1. NON PARTIAL VALIDITY OF CLAUSE
If any provision of these present conditions is declared invalid or unenforceable by a competent court, it will be declared unwritten and will not result in the nullity of other stipulations.
These general conditions can be modified at any time without notice by the Company, the applicable conditions are those in effect on the date of the order by the Customer.
These general conditions of sale are available permanently at the following address: https://revelecontactewear.com/pages/terms-and-conditions-of-sale-data-policy in a digital format modified for printing and/or downloading, so the Customer may reproduce or save them at any time.
13.3. APPLICABLE LAW - JURISDICTION
These general conditions are subject to French law concerning the substantive rules as the rules of form. Any dispute will be subject to a preliminary attempt at an amicable settlement.
In the absence of an amicable settlement, jurisdiction is given to the competent French courts, notwithstanding multiple defendants or introduction of third parties.
13.4. : REPRODUCTION OF THE APPLICABLE PROVISIONS (2005-136 ORDER OF 17 FEBRUARY 2005, CODE OF CONSUMPTION, CIVIL CODE)
Art. L. 211-4. of the Consumer Code
The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery. It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put in his or her charge by the contract or was carried out under his or her responsibility.
Art. L. 211-5. of the Consumer Code
- To comply with the contract, the good must
1. Be suitable for the purpose typically expected of a similar property and, where applicable:
- correspond to the description given by the seller and possess the qualities that he has presented to the Customer as a sample or model;
- present the features that a customer can reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
2. Or have the features defined by mutual agreement by the parties or be suitable for any special requirement of the customer, made known to the seller and to which the latter agreed.
Art. L. 211-12. of the Consumer Code
The action resulting from lack of conformity lapses two years after delivery of the goods.
Art. 1641 of the Civil Code
The seller must guarantee in respect of hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the customer would not have acquired, or would have paid a lower price if he had known.
Art. 1648 paragraph 1 of the Civil Code
The action resulting from latent defects must be brought to suit by the purchaser within two years after discovery of the defect.
The General Data Protection Regulation (GDPR) is a EU-wide regulation which is applicable since May 25, 2018. It concerns the whole European Union and applies to organizations in all member-states – therefore also Lady Crunch.
1. WHAT CHANGES?
In order to protect personal data and to prevent data abuse companies are obliged to inform all users about how they use their personal data.
Like all e-commerce, we collect data of our users, as well as we work together with third parties which then also have access to a certain part of this data.
This data is essential in order to provide you a pleasant shopping-experience and to guarantee you a smooth order process.
We have absolutely nothing to hide and want to provide you a maximum of transparency – so we are going to explain you all right now!
2. WHERE ARE THE LADY CRUNCH SERVERS?
Our data base, which is ensuring the operation of the site is saved on these servers, as well as the data that concerns our Customers. In order to give you the opportunity to check your order history at all times, this data won’t be deleted – only if you ask for this explicitly.
3. DOES LADY CRUNCH SELL MY PERSONAL DATA?
No! And we won’t ever do this!
All the data is only saved on our servers and won’t ever be sold or borrowed to third parties.
4. ARE MY PASSWORDS SAFE?
Your passwords are saved in encrypted form and a decoding is impossible. Your passwords are safe with us.
5. AND MY BANK DATA?
6. WHAT DATA IS SAVED AND FOR WHAT IS IT USED EXACTLY?
If you create an account on our website we are saving all data that we need for the order process: your e-mail address, your name, your address and your phone number.
This data will be transmitted to different service providers, in order to deliver your parcel to your address: our logistics partner, that is preparing the parcels as well as the carrier that delivers it. These third-party providers have no right to use this data for any other purpose and are obliged to delete the data after the processing of the order.
These third-party providers save the data in data centers in Europe. However, if your order is being shipped to a country outside of Europe, this data is necessarily transmitted to the local carrier which is delivering in your country.
If we have your agreement, we also use your data in order to send you our great newsletter. If you don’t want to receive the newsletter anymore, you can unsubscribe at all times – either via the link at the bottom of the e-mail or in your account.
In order to make the newsletter as interesting as possible and to offer you personalized offers, we also transmit your order history, namely your already bought products.
In order to continuously develop and improve ourselves, we work together with different service providers that help us to better analyze and understand the activities of our users on the website. Therefore, we transmit a certain part of data, for example your navigation history, to these providers.
Most of these providers are located in France or in Europe, but there are also some with activities in the US. In any case, all this Data is completely anonymized.
Like the majority of all e-commerce, we save your visit on the website in order to show you some advertisement later on on other websites. This procedure isn’t manipulating personal data, nor do third-party providers or marketing agencies have any access to the data.
If you don’t want to see our advertisement, you can delete the cookies in your browser.
► Shopify :https://www.shopify.com/legal/privacy
► Stripe : https://stripe.com/fr/privacy
► Mailchimp : https://mailchimp.com/legal/privacy/
► Google : https://policies.google.com/privacy
► Facebook : https://www.facebook.com/about/privacy/update
7. WHAT CAN I DO IF I WANT TO CHANGE MY DATA OR IF I WANT TO DELETE THEM?
You can modify most of the data by yourself in your personal account. If you have any problems with that, please send us an e-mail to the dedicated person in our team : firstname.lastname@example.org .